Shipping policy

Shipping Policy

Thank you for shopping with us. 

Order Processing Time

Orders are processed within 1-3 business days after payment is confirmed. 

Shipping Time

Estimated delivery time to you is 5-10 business days after your order has been shipped.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, holidays, or other factors outside of our control.

Shipping Cost

We currently offer free standard shipping.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 1-3 business days for tracking information to update after the tracking number is issued.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us at support@nexovite.com with your order number. We will help you check the shipment status and work with the carrier or fulfillment partner when possible.

Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the product and packaging. We will review your case and help arrange a replacement or refund when eligible.

Contact Us

If you have any questions about shipping, please contact us at support@nexovite.com.

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